FAQs

For questions not listed on this page, please contact Main Street directly. Main Street strives to continuously improve customer communications. If there are suggestions for the Main Street website, or additional FAQ's, each suggestion will be highly valued.

Q: What is the official supported Operating System Version policy?
NOTE: This is our OS support policy, NOT our list of supported OSs. The information provided herein is meant to allow you to determine if your OS is too old to be supported by Monetra, mainly due to security/PCI concerns.

As per PCI data security requirement 6.1, merchants must ensure all system components have the latest vendor-supplied patches installed, which implies that each component of their system must be actively supported by the vendor of that component. In following these rules, Monetra supports only those OS versions which are actively maintained by the originating vendor.

Appendix B of the PCI data security requirements do make exceptions for those merchants which have implemented sufficient compensating controls for any requirement. If a merchant has a need for an OS which Monetra does not support, as long as that merchant's PCI validator has signed off on the compensating controls, Main Street can be contracted to offer custom support for said OS for a fee.

Please reference the table below for some known dates of support discontinuation for various OS vendors. For more information on OS version continuation, please contact the vendor of your Operating System.

Red = Discontinued, Yellow = Customer Action Required, Green = Supported
Release Discontinuation Date Information
Microsoft Windows
7 01-13-2015 (mainstream)
01-14-2020 (extended)
Link
Select OS
Life Policy
Server 2008/R2 07-09-2013 (mainstream)
07-10-2018 (extended)
Link
Select OS
Life Policy
Vista 04-10-2012 (mainstream)
04-11-2017 (extended)
Link
Select OS
Life Policy
2003 Server/R2 07-13-2010 (mainstream)
07-14-2015 (extended)
Link
Select OS
Life Policy
XP 04-14-2009 (mainstream)
04-08-2014 (extended)
Link
Select OS
Life Policy
2000 Server/Workstation 06-30-2005 (mainstream)
07-13-2010 (extended)
Link
98, 98SE, ME 12-31-2003 (mainstream)
07-11-2006 (extended)
Link
NT 4.0 12-31-2002 (mainstream)
12-31-2004 (extended)
Link
MacOSX
10.3 04-29-2005 (mainstream)
10-26-2007 (extended)
Apple only supports current release plus one release back
10.4 10-26-2007 (mainstream)
08-28-2009 (extended)
Apple only supports current release plus one release back
10.5 08-28-2009 (mainstream)
TBD (extended)
Apple only supports current release plus one release back
10.6 TBD Apple only supports current release plus one release back
Linux
RedHat 9 04-30-2004 Link
This also applies to any Linux glibc release prior to 2.3
RedHat Enterprise Linux 2.1 05-31-2005 (mainstream)
03-31-2009 (extended)
Link
RedHat Enterprise Linux 3 06-30-2007 (mainstream)
10-31-2010 (extended)
Link
RedHat Enterprise Linux 4 10-31-2009 (mainstream)
02-29-2012 (extended)
Link
RedHat Enterprise Linux 5 01-01-2012 (mainstream)
03-31-2014 (extended)
Link
Ubuntu 6.06LTS Server 06-01-2011 Link
Ubuntu 8.04LTS Server 04-29-2013 Link
Ubuntu 10.04LTS Server 04-29-2015 Link
Unlisted TBD Must be supported for security patches by OS vendor and run glibc 2.3.2 or higher
FreeBSD
5 05-31-2008 Link
6 11-30-2010 Link
7 03-31-2012 Link
8 TBD Link
IBM AIX
4.x 02-01-2003 Link
5.2 04-30-2009 Link
5.3, 6, 7 TBD Link
SCO OpenServer
5.0.6 12-31-2006 Link
5.0.7 & 6 TBD Link
Oracle (SUN) Solaris
7 08-15-2005 Link
8 03-31-2009 (mainstream)
03-31-2012 (extended)
Link
9 10-30-2011 (mainstream)
10-30-2014 (extended)
Link
10 01-31-2015 (mainstream)
01-31-2018 (extended)
Link

Note:This is not a complete list but instead provided as a convenience. As always, contact your OS vendor for support information. In no way does this list imply versions that are supported by Monetra, it only helps in determining what is definitely NOT supported by Monetra. If a newer version of your OS is not listed here, but it is an OS supported by Monetra, it should be supported


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