Support Overview
Payroc is here to provide customers with first class support, ensuring a pleasant and productive experience with Monetra® Software product(s). Please be advised, many inquiries can be resolved using the FAQs section of our website.
For customers active under a Monetra® Software Maintenance and Support Agreement (including Evaluation Versions), you can contact our support department at support@monetra.com during normal business hours (9:00 AM EST - 6:00 PM EST Monday - Friday, excluding major holidays). To ensure a rapid response, please be sure to preface any inquiries with both your Company Name and License Number.
Supported Releases
Monetra development has officially ended. It will no longer receive bug fixes, new features, and compliance updates. Monetra v9 will continue to receive critical security maintenance until March 4th, 2026. After March 4th, 2026, security updates will no longer be provided.
| Major Version | End-of-Life Date | Discontinuation Date | Full Support | Security Updates | Upgrade Support |
|---|---|---|---|---|---|
| 9 | - | March 4, 2025 | No | Yes, until March 4, 2026 | - |
| 8 | July 11, 2022 | July 11, 2023 | No | No | Yes |
| 7 | May 4, 2015 | May 4, 2016 | No | No | No |
All versions of Monetra prior to these are discontinued.
We encourage you to consider transitioning to the Payroc Gateway to ensure your business remains secure and fully aligned with industry standards.
To learn more about the Payroc Gateway or begin your migration, please visit docs.payroc.com or contact us at sales@payroc.com for assistance. For any inquiries related to Monetra, feel free to reach out to support@monetra.com.