Frequently Asked Questions

For questions not listed on this page, please contact Main Street directly. Main Street strives to continuously improve customer communications. If there are suggestions for the Main Street website, or additional FAQs, each suggestion will be highly valued.

• Company:

  • Can Monetra Technologies provide us with a current IRS form W-9?
  • How long has Monetra Technologies been in business?
  • What are your business hours?

• Developer:

  • Do you provide custom development services?
  • Do you provide any example code?
  • Does Monetra have a test mode I can use while integrating?
  • How can I get support for developer-related issues?

• License Details:

  • What are custom modules?
  • What is Frame Relay and is it licensed seperately?
  • How many Merchant ID's are supported per license?
  • What Operating System choices do I have?
  • What are the Processing Institution requirements?
  • What are the Protocol Transport requirements?
  • What are the Protocol Type (Credit/Gift etc). requirements?
  • What are the Remote IP/SSL connectivity requirements?
  • What SQL Database choices do I have?
  • What does Transaction Throughput Parameter actually mean?

• Products:

  • Do your products support Canadian-based merchants?
  • What is your pricing policy for Upgrades and Package Add-ons?
  • What Operating Systems are compatible with Monetra?

• Security:

  • Does Monetra support HSMs?
  • Information for Monetra users regarding the OpenSSL 'Heartbleed' Bug
  • How do I create a secure (SSL/Certified) inbound connection to Monetra?
  • I installed v7 update 12.0 and can no longer connect.
  • Is Monetra a PA-DSS validated application?
  • What exactly is FIPS 140-2?
  • Why can't Monetra read my SSL certificate files?

• Support:

  • How does address verification work?
  • Will AVS or CV failure cause my transactions to deny?
  • Why do my batches fail with: Verbiage: 'shipzip not provided'?
  • How can I update the firmware on my BBPos Chipper?
  • Why does Monetra make me change my password every 90 days?
  • How do I create print templates for the Monetra Client?
  • How do I download and install your software?
  • How do I fix a corrupt SQLite database?
  • What Initialization String should I use with my modem?
  • How do I quickly install Monetra via a console?
  • Why won't Java6 connect to Monetra anymore? It used to work.
  • I've lost my password, what can I do?
  • What is the MasterCard Unique ID requirement?
  • How do I migrate from Litle v8 to v12?
  • How do I migrate Monetra from one server to another?
  • The Monetra Installer causes my Windows XP system to reboot or BSOD.
  • Monetra says its unable to open modem on /dev/ttyxx… What's up here?
  • What is the official supported Operating System Version policy?
  • Oracle and PostgreSQL schema modifications
  • Where can I find processor setup worksheets?
  • My processor said I need to ensure my software supports 2048-bit certificates.
  • Why do I get Registration Failed: LICENSE LIMIT EXCEEDED?
  • How do I set Monetra to automatically settle?
  • How do I transfer from a Demo license to my new Production license?
  • How do I update my License (i.e. after license upgrade)?
  • What does VXN: AuthenticationError mean?