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Support FAQs

  • How does address verification work?
  • Will AVS or CV failure cause my transactions to deny?
  • Why do my batches fail with: Verbiage: 'shipzip not provided'?
  • How can I update the firmware on my BBPos Chipper?
  • Why does Monetra make me change my password every 90 days?
  • How do I create print templates for the Monetra Client?
  • How do I download and install your software?
  • How do I fix a corrupt SQLite database?
  • What Initialization String should I use with my modem?
  • How do I quickly install Monetra via a console?
  • Why won't Java6 connect to Monetra anymore? It used to work.
  • I've lost my password, what can I do?
  • What is the MasterCard Unique ID requirement?
  • How do I migrate from Litle v8 to v12?
  • How do I migrate Monetra from one server to another?
  • The Monetra Installer causes my Windows XP system to reboot or BSOD.
  • Monetra says its unable to open modem on /dev/ttyxx… What's up here?
  • What is the official supported Operating System Version policy?
  • Oracle and PostgreSQL schema modifications
  • Where can I find processor setup worksheets?
  • My processor said I need to ensure my software supports 2048-bit certificates.
  • Why do I get Registration Failed: LICENSE LIMIT EXCEEDED?
  • How do I set Monetra to automatically settle?
  • How do I transfer from a Demo license to my new Production license?
  • How do I update my License (i.e. after license upgrade)?
  • What does VXN: AuthenticationError mean?
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