Support FAQs

• How does address verification work?
• Will AVS or CV failure cause my transactions to deny?
• Why do my batches fail with: Verbiage: 'shipzip not provided'?
• Why does Monetra make me change my password every 90 days?
• How do I create print templates for the Monetra Client?
• How do I download and install your software?
• How do I fix a corrupt SQLite database?
• What Initialization String should I use with my modem?
• How do I quickly install Monetra via a console?
• Why won't Java6 connect to Monetra anymore? It used to work.
• I've lost my password, what can I do?
• What is the MasterCard Unique ID requirement?
• How do I migrate Monetra from one server to another?
• The Monetra Installer causes my Windows XP system to reboot or BSOD.
• Monetra says its unable to open modem on /dev/ttyxx… What's up here?
• What is the official supported Operating System Version policy?
• Oracle and PostgreSQL schema modifications
• Where can I find processor setup worksheets?
• My processor said I need to ensure my software supports 2048-bit certificates.
• Why do I get Registration Failed: LICENSE LIMIT EXCEEDED?
• How do I set Monetra to automatically settle?
• How do I transfer from a Demo license to my new Production license?
• How do I update my License (i.e. after license upgrade)?
• What does VXN: AuthenticationError mean?